Molken Resources

Unresolved repair

I am writing to formally lodge a complaint regarding the handling of my splicing machine repair. I handed over my splicing machine to your company in October 2025 for repairs. At the time, we agreed on a repair cost of R3,000, which was communicated to me as the full amount required to fix the fault. After a prolonged delay with no successful repair, I was later informed that the repair cost had increased to R6,000, allegedly due to a new fault-finding issue. This change in price was made without my prior approval and after the machine had already been in your possession for an extended period. Due to financial constraints, I informed you that I was unable to raise either the initial agreed amount or the revised amount. Subsequently, I was requested to pay R500 for the assembling of the machine. I refused this payment, as the machine was never repaired and the additional charges were never agreed upon. To date, the machine has not been repaired, and I am dissatisfied with: - The excessive delay in completing the repair - The unilateral change in the agreed repair cost - The request for additional charges despite no successful repair I request a clear written explanation, confirmation of the current condition of my machine, and arrangements for its return in the same state it was received, without any further charges. I trust this matter can be resolved amicably and promptly. Should this not be addressed within a reasonable time, I will consider escalating the matter further. Kind regards, Berbick Baloyi