Terrible Customer Service from Mokki Furniture

We placed a large order in August 2017 at the Fourways branch. We were told that the expected delivery date was early October. Towards middle October we haven’t heard anything from them and we tried to make contact with the Fourways branch – only to find out that that branch have closed down and that the Kramerville Branch will be handling our order. This was the start of our frustrations – how can you not contact your customers to let them know of such a change. We were then informed that delivery will only be in November. So in November we were contacted to let us know that our order have arrived and a date for delivery to our house were made. I specifically asked the question – “Did our full order arrive?” The answer I got, was, “Yes, everything arrived”. The day before delivery (late afternoon) we were informed that they will only deliver a day later than arranged. Another frustration as we work and have to take leave to be at home during office hours. After the furniture was assembled, my husband checked that everything was in order. He then realised that the “Hearts chest of drawers” was not there. The driver knew nothing about it. We contacted head office and here the lies started. We were told that apparently there wasn’t enough space in the container and that it will definitely be part of the container that is scheduled for end of December. In December we placed another order for two smaller chests of drawers (scheduled to arrive middle of January). We discussed the colour scheme and asked if it could match the sea wave theme. We were told “yes” that could be done. Middle January came and no communication from them. I phoned to enquire about the outstanding order. I was told that they will phone me back the next morning. I haven’t heard anything back by the afternoon of the “next morning” and phoned again. I was told that the two smaller chests of drawers came but unfortunately the “Hearts chest of drawers” was discontinued. They will give us a refund or if we want to, we can have a look at the display unit on the floor and take it. We drove through on the Saturday to look at the item and to collect the other two smaller ones (when we placed the order for this, we said we will pick up ourselves as it is small enough to fit in our vehicle). The “Hearts chest of drawers” had a few scratches and chips and we asked for a discount. We did receive a discount, but after we were told that there are 5 other customers also wanting this and that they will pay full price. Nonsense! Who will pay full price for second hand item with marks on it! I’m sure they knew the item has been discontinued, but kept on selling it. Surely you should be in close contact with your supplier and get regular updates on discontinued items. This doesn’t end here. The two chests of drawers that were supposed to be in the “sea wave colour scheme” came in plain white. They were going to paint it in the warehouse. At no point we were told it was going to be painted locally. We ended up telling them to rather not paint it and just leave it white. It was then agreed that all three chests of drawers will be delivered to our house. Luciana will contact the warehouse on Monday to find out on which day they can deliver and let us know. By Tuesday we haven’t heard anything from her and I phoned again. I had to hear then that she said the delivery will be on Friday as she told us on Saturday! What a lie – the delivery date was never confirmed on Saturday (as she had to first find out from the warehouse on Monday when they can do it). The items were delivered today (Friday) as arranged. The two white chests of drawers has a few chips on (suppose to be brand new items!) Needless to say – we are not happy! I have never experienced such continuous terrible customer’s service in my life. I hope to never ever have to deal with this company again. I do not recommend them to anyone!