Disappointing Service

I would like to share my experience with Mojet Watch Repairs for anyone who is looking at service providers to repair watches or clocks of theirs.

I handed in my Stuhrling Winchester on the 17 January 2018.

I was told the the repair time would be 6 weeks and that I would be notified when the watch was ready for collection.

15 weeks passed without hearing anything.

I went into the store in the week of the 1st May and was told by a gentlemen that he recognised the watch from my repair slip and that I should come back the next week when it will be ready.

I then gave it another week and went into the store on the 9th May.

This time I was assisted by Leon (who I understand to be the owner) who asked me if I had received confirmation that my watch was ready.

I said I had not but that I had handed in my watch as far back as January.

Leon came back with a Stuhrling watch from the back of the shop that wasn’t mine.

My immediate thought was that they had given my watch to someone else by accident.

The responsibility then became mine to go find proof that this wasn’t my watch as the repair slip only indicated that it was a Stuhrling.

I sent the proof through same day and received a mail back from Jean-Ley indicating that they had now found my watch.

I then asked for a specific day by which I could expect my watch to be fixed as 17 weeks had passed since I first handed it in.

Jean-Ley was not willing to specify a date.

This confirmed my suspicion that my watch had sat in their workshop for 17 weeks without any work having being done on it.

I therefore went to fetch my watch from their store before they proceeded with repairs.

Between the time that I indicated that I would be fetching my watch to present date, I have received not communication from Leon indicating his regret at the standard of service that I received.

He further at no time attempted to try and rectify what had happened by giving me an undertaking that this would be prioritised and that they would stay in regular contact with me around the repair of my watch.

Given that he was aware of what had happened, I found it disappointing that this level of service was acceptable in his business.

Regards

Philip