WORST SPA EXPERIENCE - FELT LIKE I WAS DOING MY OWN TREATMENT AT HOME OR WORSE

I was recently awarded a discounted offer from MoiMooi and took up the offer, a total 1st amount of R700 to be debited. I was awarded 4 free bookings for the month of July and then with the month to month another 4 free bookings for August and every month thereafter for a total of R499 per month. I firstly struggled to get any bookings suitable to my availablility and as they only open 1 day of the next month calender, per day, it made it very difficult to book. I then went on my first appointment which was a chin, eyebrow and underarm wax. Appointment time was for 10.15am - i arrived around 9.50am. I was greeted by the lady at reception, not anyone else who walked past during that time greeted. I was not even offered anything to drink, not even a glass of tap water LOL. Anyway, 7 minutes after my appointment time at 10.22am i was not addressed or called or told anything that they are either running late, will be with me shortly etc. I then went to reception where three ladeis were chatting, only to be told the lady is getting dressed and will be with me now. at 10.30am i was eventually called - keeping in mind my appointment time ends at 10.45am and i have a day planned ahead of me. I got out of there in time but with a bad chin wax, the underarm was great i will say. I sent a complaint mail to them which took them 1 full day to call me back on. I had also in writing cancelled the subscription and expressed that as i had only that 1 appointment and was not even able to get further bookings suitable to my time around work etc, that i felt i should not be paying for anything as i can't utilise the service and mostly because why should i go somewhere and pay so much money for something i had the worst experience in. I honestly thought that they would consider the fact that as it was 2 weeks before the debit date that i had this experience and perhaps that they would not deduct anything. Low and behold, this morning I see that they had debited the R700 from my account. I will not leave this like this and i will ensure that my money is returned, even if i have to reverse the debit myself.