MoiMooi

<div>The service is overwhelmingly pathetic. When I was offered this subscription, I was so excited as the young lady was explaining to all the perks I would get at half the price. Thinking that this would be a nice treat for myself. I agreed. Then I made my first booking. What a disaster. The attitude... wow ... I felt like the ********** in "pretty woman" when she shops in all those fancy expensive boutiques. Firstly, Google maps takes me to the incorrect location ( I Googled the location), I arrived 15 minutes before the time as requested by the young lady who sold the package to me. Only to be late for my appointment for a pedi of 30 minutes. When u arrived I was told that I only have 15 minutes left as I'm late, I explained why but no budge for trying to assist me in anyway as I was also told that all the technicians were on lunch and the appointments were all booked till 3: 30 if I want to wait it will be till them, or com back. My appointment was 12:45. I drove 27km just to make use of the service offered by moimooi. As I was trying ro juggle the rest of my day, getting someoneto collect my kids at school, while still making the decision, the receptionist leaves her desk. I then leave nit knowing what next and as I walk to my car, their she is ... smoking, how unprofessional, not done sorting her client out, but left to smoke. Oh and then the ladies (techs) are all suddenly back... that leaves me to my assumptions. I reported the incident to the young lady who assisted me with the subscription and requested to cancel my contract. I was given an email. I sent it off requesting the cancellation, and was explained that I was going to be liable for the months subscription as I did not cancel within the 20 days and the cancellation fee would be required within the 10 days after the debit order is received. I understand and agreed as I just wanted the contract to be done. Debit order came off, the additional R649 was paid all in the required time frame, and I received an email that the subscription was canceled and no further Debit orders will be deducted, to my shock... a debut order is deducted on 31 March , I immediately made contact with Moimooi to tell them that the Debit is still coming off, only to find out must go to my bank to have the refund done as it takes 60 to 90 days for the refund to take place, and that another Debit order was lodged for 1 April. Really... 2 Debit orders totalling R998.00. Angry was an understatement, I go to my bank, as I was unable to stop the debit order on my banking app, and only to find that the option was blocked by moimooi, the consultant at the bank couldn't do anything and advised me that the moimooi needs to stop and refund the debit orders. So I need to wait 60 to 90 says as this is there terms and conditions that I apparently am not adhering to, how's that possible when I'm the one that was penalized for a late cancelation and paid the price.</div>