RvR
Robin-lee van Rooyen
1 reviews | Active since Jan 2021
21 May 2021, 11:15
MoiMooi
<div>Apparently I am deep arrears for services I have never used and for a settlement/statement I have asked for years ago.
I again, asked them what my balance is and they just state it unprofessionally, I have no view of how legal this is. I’ll be paying R7000 to a bank account, I don’t know what the interest was, what I’m paying for, how long this has accrued and I’m paying told I’m going to be handed over to Debt Collectors, with that being said MoiMooi says in order for me to receive a statement of account, I will have to pay an R1 850. How? Why? I want to see where and what my money is being paid for! </div>
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MoiMooi's replyOfficial
21 May 2021, 14:50Dear Robin-lee van Rooyen,
We do not understand your publication. However, it is clear that you are aware that your account is in arrears.
Our communication logs show that you requested us to send you a legal letter! To which our customer service agent kindly attempted to avoid, due to the additional costs it would incur for your account. She then offered an extremely generous payment arrangement. This you accepted!
Clearly, you did not understand this.
Please contact us so that the arrangement can be explained to you once again.
Yours Sincerely,
Customer Service Dept
We do not understand your publication. However, it is clear that you are aware that your account is in arrears.
Our communication logs show that you requested us to send you a legal letter! To which our customer service agent kindly attempted to avoid, due to the additional costs it would incur for your account. She then offered an extremely generous payment arrangement. This you accepted!
Clearly, you did not understand this.
Please contact us so that the arrangement can be explained to you once again.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply21 May 2021, 14:50
Official
Dear Robin-lee van Rooyen,
We do not understand your publication. However, it is clear that you are aware that your account is in arrears.
Our communication logs show that you requested us to send you a legal letter! To which our customer service agent kindly attempted to avoid, due to the additional costs it would incur for your account. She then offered an extremely generous payment arrangement. This you accepted!
Clearly, you did not understand this.
Please contact us so that the arrangement can be explained to you once again.
Yours Sincerely,
Customer Service Dept
We do not understand your publication. However, it is clear that you are aware that your account is in arrears.
Our communication logs show that you requested us to send you a legal letter! To which our customer service agent kindly attempted to avoid, due to the additional costs it would incur for your account. She then offered an extremely generous payment arrangement. This you accepted!
Clearly, you did not understand this.
Please contact us so that the arrangement can be explained to you once again.
Yours Sincerely,
Customer Service Dept