Very angry

I'm disappointed with their service they deducted my account without my authorization it was supposed to be R250 for the 25 they took R499 on the 17 then I sent email. They asked for ID number I gave them its 10 days no 1 called or communicated the money they took was for my child she was sick had to take her to doctor so I couldn't had to opt for clinic I'm so angry and disappointed