Urgent refund needed ASAP!

Good day, I am a fuming ex-customer of Moi mooi and ive been cheated out of my money. I joined Moi mooi on the 19th January and cancelled via email on the 23rd January which was within the 5 day cooling off period and no funds were supposed to be deducted from my account. Ive confirmed this with the agent who assisted me and i also have an email from Moi mooi on the 23rd Jan accepting my cancellation and an email stating that no funds would be deducted as i cancelled within the 5 day cooling off period. On the 28th February R399 came of my account and another R200 came off my account to Moi mooi. I tried calling on the 1st March and no answer the entire day. On the 2nd March i spoke to Nick in customer services explaining the situation and he advised me that my subscription was not cancelled on their system and advised me that Felicia Mambo would call me back as i received an email from her stating that cancellation has taken place and that no funds would be deducted. I never received a call from Felecia or anyone at Moi mooi. On the 3rd March @9:50am i called Moi mooi and spoke to Bilqees and she advised me that the whole customer services team and finance team were in a meeting and Felicia would call me back and she never did. I called after 12pm and spoke to Diane who mentioned that my cancellation had taken place but apparently there was a system error between their customer services and audit teams and cancellation never happened on time. I now have to wait 40 day before they can do anything about my money being returned to me as that is their policy. What about the customer who did everything on time? How is this my fault and why do i need to wait 40 days due to their error. No other method of compensation was offered, no apologies were given. As per Diane, i need to go to the bank and have it reversed as if this is my fault. Going to the bank requires me to take a day off from work due to no error of mine. I am annoyed with the lack of customer service. I asked Diane if there is anything they are able to do for me as those funds were needed elsewhere and she said she would call me back on Monday the 5th March with some kind of solution. Today is Tuesday and i am unable to reach them and Diane has not called me back as promised and Felicia has never called me back either. No one at Moi mooi has made contact with me since they took the money from my account. I do not want to do business with this company ever again and i urgently need my money. I do not want free treatments for the inconvenience but i would like them to recognize their error and apologize. Please assist urgently as i need the money.