1 reviews | Active since Oct 2017
Unsatisfied wax
Hi
I am a bit disappointing because despite numerous complaints the light in the waxing room is still bad, it is dim and makes it very difficult for the the****** to see and make sure they have gotten rid of all the hair. On more than one occasion I have had to tell the the****** there is till hair left after my facial wax, the the******s themselves adviser that it is difficult with the lighting. I went for a wax on Saturday looked in the mirror after and had to lay back down and ask the the****** to get the hairs, I got home and saw I still had hair left that was not taken out. Please fix the lighting as it really needs to be brighter in there. Also the curtained on the window by the waxing room are absolutely disgusting full of dust and dirty which is concerning because it needs to be hygienic in a place like milk and honey.
Please fix this guys, I love milk and honey, hate that each time I come home with hairs left behind due to bad lighting, the the******s are not the issue but the lighting definitely is, I feel like next time I need to bring my own torch just to assist the the****** (obviously you do not expect that from me as a client for my second year running)
Thanks for your constructive review. We have investigated your concerns. Our findings and conclusions are as follows.
The wax room lighting is with in line with the industry norm. The wax will not be effective if the hair is too short.
The curtains are cleaned regularly. However we will pay extra attention to this.
Once again thanks for this constructive review.
Your loyalty is appreciated, we always look forward to your visits
Yours Sincerely,
Customer Service Dept
Thanks for your constructive review. We have investigated your concerns. Our findings and conclusions are as follows.
The wax room lighting is with in line with the industry norm. The wax will not be effective if the hair is too short.
The curtains are cleaned regularly. However we will pay extra attention to this.
Once again thanks for this constructive review.
Your loyalty is appreciated, we always look forward to your visits
Yours Sincerely,
Customer Service Dept
