1 reviews | Active since Jun 2018
UNPROFFESIONAL OF MOI MOOI COMPANY
I am highly upset with MoiMooi Company.
After this email received : Oct 2, 13:43 - It was confirmed my account has been cancelled.
Diann called me to advise me that no refund will be in place for the money that was deducted since November until end of May - Amount of R1500 (ROUGHLY)
Has been deducted from then which does not give any details to their deductions it ONLY says GO!
I was alterted from my bank almost R750 was deducted on the 31st of May and who will not be alarmed 3 diffrent payments.
Sending all this information to be told no refund will be done is totaly unexceptable. Diann (MoiMooi) Oct 2, 13:43 SAST Dear Antoinette van der Merwe,
MEMBERSHIP NUMBER: VAN0358
We are very disappointed to have received the request to cancel your membership with MoiMooi. There are a number of exciting benefits available to our members, with more being added in future.
Should you wish to reinstate your membership, please do not hesitate to contact us as we value you as a member and would love to have you back.
We hereby confirm that your membership with MoiMooi has been cancelled and no further deductions will be debited to your banking account.
Please do not hesitate to contact our offices on ********** should you have any further queries. Kind Regards Diann (T) ********** Customer Services Department
Good Day Antoinette,
As discussed with our client service representative Diann, when clients sign up with MoiMooi there are 3 distinct ways to become a member:
1. Telephonically via a clear voice mandate,
2. Electronically via an E-mandate,
3. Face to Face or Corporate sign up via a physically signed off contract.
You have signed up with one of our on-site representatives which has been completed with a physical signed off application agreeing to all of the terms and conditions attached to our membership.
Each company operates on with specific processes & timelines, all of our T & C’s are disclosed to our clients as well as an E-link to access their membership details which also includes a disclaimer for product use and a procedures.
The defamatory and slanderous remarks made with regards to our business ethics has been escalated to our legal department to be pursued in a judicial setting. Please ensure you are available for contact with our legal representatives.
Your account with MoiMooi is cancelled and as advised by the CPA representative we have been liaising, MoiMooi will be issuing you with a settlement amount to full terminate our associating with each other.
Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.
“Hello Peter” is a platform for legitimate client disputes provided that all relevant information is divulged and there is no negating of the crucial factual points.
Have a MoiMooi Day.
Regards
Client Services Department
Good Day Antoinette,
As discussed with our client service representative Diann, when clients sign up with MoiMooi there are 3 distinct ways to become a member:
1. Telephonically via a clear voice mandate,
2. Electronically via an E-mandate,
3. Face to Face or Corporate sign up via a physically signed off contract.
You have signed up with one of our on-site representatives which has been completed with a physical signed off application agreeing to all of the terms and conditions attached to our membership.
Each company operates on with specific processes & timelines, all of our T & C’s are disclosed to our clients as well as an E-link to access their membership details which also includes a disclaimer for product use and a procedures.
The defamatory and slanderous remarks made with regards to our business ethics has been escalated to our legal department to be pursued in a judicial setting. Please ensure you are available for contact with our legal representatives.
Your account with MoiMooi is cancelled and as advised by the CPA representative we have been liaising, MoiMooi will be issuing you with a settlement amount to full terminate our associating with each other.
Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.
“Hello Peter” is a platform for legitimate client disputes provided that all relevant information is divulged and there is no negating of the crucial factual points.
Have a MoiMooi Day.
Regards
Client Services Department