DM
Denise M
1 reviews | Active since Sept 2020
15 Sept 2020, 10:10
Unprofessional service with MoiMooi admin department
moi mooi spa in Pretoria was very professional but the admin department in Cape Town is very unprofessional and ***********. They deduct money from your account randomly and sometimes 2 times in one week They change debitorders date as it suits them That was the worst experience I had ever had Till now I don't know if they will deduct money again. They just never stop!!!
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Replies (2)
MoiMooi's replyOfficial
15 Sept 2020, 10:46Dear Denise,
The only time that an additional debit order would be initiated would be if your account is in arrears. The date was most likely changed as on your selected debit date your account had no funds.
We apologize that this was the worst experience that you ever had.
We thank you for the compliment about the spa experience.
We suggest that you contact the customer service department who will offer solutions in order to rectify your account status.
Apologies for your misunderstanding.
Yours Sincerely,
Customer Service Dept
The only time that an additional debit order would be initiated would be if your account is in arrears. The date was most likely changed as on your selected debit date your account had no funds.
We apologize that this was the worst experience that you ever had.
We thank you for the compliment about the spa experience.
We suggest that you contact the customer service department who will offer solutions in order to rectify your account status.
Apologies for your misunderstanding.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply15 Sept 2020, 10:46
Official
Dear Denise,
The only time that an additional debit order would be initiated would be if your account is in arrears. The date was most likely changed as on your selected debit date your account had no funds.
We apologize that this was the worst experience that you ever had.
We thank you for the compliment about the spa experience.
We suggest that you contact the customer service department who will offer solutions in order to rectify your account status.
Apologies for your misunderstanding.
Yours Sincerely,
Customer Service Dept
The only time that an additional debit order would be initiated would be if your account is in arrears. The date was most likely changed as on your selected debit date your account had no funds.
We apologize that this was the worst experience that you ever had.
We thank you for the compliment about the spa experience.
We suggest that you contact the customer service department who will offer solutions in order to rectify your account status.
Apologies for your misunderstanding.
Yours Sincerely,
Customer Service Dept
DM
Denise M's updateReviewer Update
15 Sept 2020, 11:06Dear Moi Mooi I send u several times my salary dates and ask u not to deduct before 29th But u just went on randomly to deduct the money the 24th I dont think its difficult to work that out At least I am done with Moi Mooi now If u can go to my records u can see that for a year there was no problems It happened when the computer start to work by itself Moi Mooi still owe me bankcosts U can also look at my records that I referred may customers to Moi Mooi and after all the gift promises I never received anything I can promise u that I will never refer anyone to Moi Mooi ever again and me and my friends (who canceled u as well after bad experiece) enjoying Bakwena Spa to the fullest
Regards
Denise
Regards
Denise
DM
Denise M's update15 Sept 2020, 11:06
Reviewer Update
Dear Moi Mooi I send u several times my salary dates and ask u not to deduct before 29th But u just went on randomly to deduct the money the 24th I dont think its difficult to work that out At least I am done with Moi Mooi now If u can go to my records u can see that for a year there was no problems It happened when the computer start to work by itself Moi Mooi still owe me bankcosts U can also look at my records that I referred may customers to Moi Mooi and after all the gift promises I never received anything I can promise u that I will never refer anyone to Moi Mooi ever again and me and my friends (who canceled u as well after bad experiece) enjoying Bakwena Spa to the fullest
Regards
Denise
Regards
Denise