Unhappy customer

Item: MoiMooi
Rating: 1
Author: Nuraan M

I joined last year and not long into the membership they debited my account twice they and some agents does not know the meaning of customer service. They say they never got any Monty from me for one month but I agreed to a debut date I checked with my bank and they never gone in to take out the money now they charged me R200.00 for debit order fees. Is this even legal. Many times I asked to cancel.. this company had given me nothing but stress and made me feel very unhappy . I won't lie the spa was good but its the call center that gives this place a bad vibe

Helpful (0)

Replies (2)

Nuraan M's updateReviewer Update

03 May 2021, 10:39

I was very happy to find out that Angelique De Arendse called me and took the time to listen and explain things to me. I feel much better . Thank you for giving such excellent customer service

Nuraan M's update03 May 2021, 10:39

Reviewer Update

I was very happy to find out that Angelique De Arendse called me and took the time to listen and explain things to me. I feel much better . Thank you for giving such excellent customer service

MoiMooi's replyOfficial

04 May 2021, 09:55

Dear Nuraan M,

So glad we were able to resolve your query.

Thanks for posting

Apologies for the inconvenience.

Yours Sincerely,
Customer Service Dept

MoiMooi's reply04 May 2021, 09:55

Official

Dear Nuraan M,

So glad we were able to resolve your query.

Thanks for posting

Apologies for the inconvenience.

Yours Sincerely,
Customer Service Dept