Uncommunicated and enforced additional Fees

Since the beginning of my membership I have had to complain about - An additional annual admin fee that was never communicated but charged to my account. I had not agree to such charge - When I registered an account, a policy to charge on any cancellation of appointment with 48 hours was not set, when it was set it was not communicated therefore I was unaware that I had been charged an appointment till I had to book another one - March 2017: I was charged a membership fee twice - this was later reimbursed after several complaints - September 2017: their website is launched - November 2017: I cancel my contract and am advised that as per their new terms and conditions, a cancellation fee that is more than my monthly fee is due the following month. I had not agreed to these terms and conditions as proof I had not agreed to these condition, they were still popping up every time I logged into my profile

I should not have to be charged this fee.