MS
Mariana S
1 reviews | Active since Nov 2018
07 Nov 2018, 19:13
Unauthorized deductions after cancellation.
Mooi Mooi have been deducting debit orders from my bank account for almost seven years after I cancelled my subscription. When I phoned them, the lady told me she could see the subscription was cancelled. I later received an email stating that i will not get my money back. I have never even been to any treatment. I have sent all my info to my lawyer to take it further. I will definately not leave it there.
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MoiMooi's replyOfficial
07 Nov 2018, 19:46 Good Day Mrs Snyder,
As discussed with our client service representative, when clients sign up with MoiMooi there are 3 distinct ways to become a member:
1. Telephonically via a clear voice mandate,
2. Electronically via an E-mandate,
3. Face to Face or Corporate sign up via a physically signed off contract.
Each company operates on with specific processes & timelines, all of our T & C’s are disclosed to our clients as well as an E-link to access their membership details which also includes a disclaimer for product use and a procedures.
Once a contract has been entered into both parties have a responsibility to honour its terms. We provide services on offer to all of our members and our valued clients pay a monthly membership fee. As with any service provider there are cancellation procedures to follow in order to successfully exit the agreement.
The failure has occurred from your side by neglecting to pay a simple cancellation fee as stated in our T’s & C’s.
Your account with MoiMooi is cancelled and as advised by the CPA representative we have been liaising, MoiMooi will be issuing you with a settlement amount to full terminate our associating with each other.
Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.
“Hello Peter” is a platform for legitimate client disputes provided that all relevant information is divulged and there is no negating of the crucial factual points.
We will still be contacting you to resolve this outstanding account payment query.
We once more urge you to refrain from making false and defamatory comments.
Have a MoiMooi Day.
Regards
Client Services Department
As discussed with our client service representative, when clients sign up with MoiMooi there are 3 distinct ways to become a member:
1. Telephonically via a clear voice mandate,
2. Electronically via an E-mandate,
3. Face to Face or Corporate sign up via a physically signed off contract.
Each company operates on with specific processes & timelines, all of our T & C’s are disclosed to our clients as well as an E-link to access their membership details which also includes a disclaimer for product use and a procedures.
Once a contract has been entered into both parties have a responsibility to honour its terms. We provide services on offer to all of our members and our valued clients pay a monthly membership fee. As with any service provider there are cancellation procedures to follow in order to successfully exit the agreement.
The failure has occurred from your side by neglecting to pay a simple cancellation fee as stated in our T’s & C’s.
Your account with MoiMooi is cancelled and as advised by the CPA representative we have been liaising, MoiMooi will be issuing you with a settlement amount to full terminate our associating with each other.
Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.
“Hello Peter” is a platform for legitimate client disputes provided that all relevant information is divulged and there is no negating of the crucial factual points.
We will still be contacting you to resolve this outstanding account payment query.
We once more urge you to refrain from making false and defamatory comments.
Have a MoiMooi Day.
Regards
Client Services Department
MoiMooi's reply07 Nov 2018, 19:46
Official
Good Day Mrs Snyder,
As discussed with our client service representative, when clients sign up with MoiMooi there are 3 distinct ways to become a member:
1. Telephonically via a clear voice mandate,
2. Electronically via an E-mandate,
3. Face to Face or Corporate sign up via a physically signed off contract.
Each company operates on with specific processes & timelines, all of our T & C’s are disclosed to our clients as well as an E-link to access their membership details which also includes a disclaimer for product use and a procedures.
Once a contract has been entered into both parties have a responsibility to honour its terms. We provide services on offer to all of our members and our valued clients pay a monthly membership fee. As with any service provider there are cancellation procedures to follow in order to successfully exit the agreement.
The failure has occurred from your side by neglecting to pay a simple cancellation fee as stated in our T’s & C’s.
Your account with MoiMooi is cancelled and as advised by the CPA representative we have been liaising, MoiMooi will be issuing you with a settlement amount to full terminate our associating with each other.
Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.
“Hello Peter” is a platform for legitimate client disputes provided that all relevant information is divulged and there is no negating of the crucial factual points.
We will still be contacting you to resolve this outstanding account payment query.
We once more urge you to refrain from making false and defamatory comments.
Have a MoiMooi Day.
Regards
Client Services Department
As discussed with our client service representative, when clients sign up with MoiMooi there are 3 distinct ways to become a member:
1. Telephonically via a clear voice mandate,
2. Electronically via an E-mandate,
3. Face to Face or Corporate sign up via a physically signed off contract.
Each company operates on with specific processes & timelines, all of our T & C’s are disclosed to our clients as well as an E-link to access their membership details which also includes a disclaimer for product use and a procedures.
Once a contract has been entered into both parties have a responsibility to honour its terms. We provide services on offer to all of our members and our valued clients pay a monthly membership fee. As with any service provider there are cancellation procedures to follow in order to successfully exit the agreement.
The failure has occurred from your side by neglecting to pay a simple cancellation fee as stated in our T’s & C’s.
Your account with MoiMooi is cancelled and as advised by the CPA representative we have been liaising, MoiMooi will be issuing you with a settlement amount to full terminate our associating with each other.
Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.
“Hello Peter” is a platform for legitimate client disputes provided that all relevant information is divulged and there is no negating of the crucial factual points.
We will still be contacting you to resolve this outstanding account payment query.
We once more urge you to refrain from making false and defamatory comments.
Have a MoiMooi Day.
Regards
Client Services Department