TS
Tashmir S
1 reviews | Active since Nov 2018
21 Nov 2018, 16:40
Unauthorized debits
Moimooi has a 20 day cancellation policy which they failed to honour. Kim Williams from client services promised to cancel my package in July however my account is still being debited. Kim promised to provide me with feedback but has failed to do so. The Unathorized debits are reported, as per other customer remarks this is ongoing practice by the establishment. They have changed the references and amounts to attempt to hide the debits. No remorse, poor customer service in addition to rogue debits.
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Replies (3)
MoiMooi's replyOfficial
23 Nov 2018, 11:39Good Day,
We sincerely apologise for the error. We are investigating where the failure arose and will ensure that it does not happen again. as we would like to resolve this query swiftly and amicably.
Every debit order has a unique reference number and is not an attempt to hide the transaction, as you will notice the reference name is the same on all debit orders. No 'rouge debits.'
Kind Regards,
MoiMooi Team
We sincerely apologise for the error. We are investigating where the failure arose and will ensure that it does not happen again. as we would like to resolve this query swiftly and amicably.
Every debit order has a unique reference number and is not an attempt to hide the transaction, as you will notice the reference name is the same on all debit orders. No 'rouge debits.'
Kind Regards,
MoiMooi Team
Best regards,
MoiMooi's reply23 Nov 2018, 11:39
Official
Good Day,
We sincerely apologise for the error. We are investigating where the failure arose and will ensure that it does not happen again. as we would like to resolve this query swiftly and amicably.
Every debit order has a unique reference number and is not an attempt to hide the transaction, as you will notice the reference name is the same on all debit orders. No 'rouge debits.'
Kind Regards,
MoiMooi Team
We sincerely apologise for the error. We are investigating where the failure arose and will ensure that it does not happen again. as we would like to resolve this query swiftly and amicably.
Every debit order has a unique reference number and is not an attempt to hide the transaction, as you will notice the reference name is the same on all debit orders. No 'rouge debits.'
Kind Regards,
MoiMooi Team
Best regards,
TS
Tashmir S's updateReviewer Update
24 Nov 2018, 14:14As noted from other other customer remarks on Hello Peter this error has been occurring since as early as July 2017. What is being done to rectify this for over a year now?
The reference name is not the same if the number differs from time to time. Kindly read up on this.
Over and above this, a 60 to 90 day turnaround time for a refund is not a swift or amicable resolve when the transaction was unauthorized.
TS
Tashmir S's update24 Nov 2018, 14:14
Reviewer Update
As noted from other other customer remarks on Hello Peter this error has been occurring since as early as July 2017. What is being done to rectify this for over a year now?
The reference name is not the same if the number differs from time to time. Kindly read up on this.
Over and above this, a 60 to 90 day turnaround time for a refund is not a swift or amicable resolve when the transaction was unauthorized.
TS
Tashmir S's updateReviewer Update
27 Nov 2018, 13:26Moimooi has further responded by referring to me as another customer in acknowledging a different query.
TS
Tashmir S's update27 Nov 2018, 13:26
Reviewer Update
Moimooi has further responded by referring to me as another customer in acknowledging a different query.