KP
Khanyisile P
1 reviews | Active since Dec 2019
23 Apr 2020, 10:18
**** when ticket had been cancelled
<div>I don’t understand why money is still being debited from my account when I have already canceled my ticket. I cancelled it in Jan and I was told it will that 21 days for it to be cancelled. The 21 days came and gone but in Feb, March and April money was still debited and I’m not even using their services. I want a refund of the 3 months that the money was debited this is not right.</div>
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Replies (2)
MoiMooi's replyOfficial
23 Apr 2020, 11:38Dear Member,
Our records show that you contacted the customer service dept on the 9 January and asked us for the cancellation procedure as you could no longer afford the membership fee. The consultant explained the procedure. To date a cancellation letter has not been received. If you did send it then please resend it and the matter wii be resolved and a refund processed.
Apologies for the misunderstanding.
Yours Sincerely,
Customer Service Dept
Our records show that you contacted the customer service dept on the 9 January and asked us for the cancellation procedure as you could no longer afford the membership fee. The consultant explained the procedure. To date a cancellation letter has not been received. If you did send it then please resend it and the matter wii be resolved and a refund processed.
Apologies for the misunderstanding.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply23 Apr 2020, 11:38
Official
Dear Member,
Our records show that you contacted the customer service dept on the 9 January and asked us for the cancellation procedure as you could no longer afford the membership fee. The consultant explained the procedure. To date a cancellation letter has not been received. If you did send it then please resend it and the matter wii be resolved and a refund processed.
Apologies for the misunderstanding.
Yours Sincerely,
Customer Service Dept
Our records show that you contacted the customer service dept on the 9 January and asked us for the cancellation procedure as you could no longer afford the membership fee. The consultant explained the procedure. To date a cancellation letter has not been received. If you did send it then please resend it and the matter wii be resolved and a refund processed.
Apologies for the misunderstanding.
Yours Sincerely,
Customer Service Dept
KP
Khanyisile P's updateReviewer Update
23 Apr 2020, 11:55Hi,
May you please supply me with an email address so that I can send through proof that the ticket was cancelled. The email address I used now bounced back.
Regards,
Khanyi
May you please supply me with an email address so that I can send through proof that the ticket was cancelled. The email address I used now bounced back.
Regards,
Khanyi
KP
Khanyisile P's update23 Apr 2020, 11:55
Reviewer Update
Hi,
May you please supply me with an email address so that I can send through proof that the ticket was cancelled. The email address I used now bounced back.
Regards,
Khanyi
May you please supply me with an email address so that I can send through proof that the ticket was cancelled. The email address I used now bounced back.
Regards,
Khanyi