Unauthorized debit orders

To whom it may concern

I need to end the debit orders I have with MoiMooi.

The Sales department has been taking unauthorized debit orders from my banking account, even though I did not continue with my application.

The first debit order went off 1 August 2022 with the value of R699, and once I addressed it to a lady from the Sale department, the funds were then returned with immediate effect. The second debit order went off on 31 August 2022 with the value of R499, and on the same day it was returned into my bank account. The third debit order went off 1 September with the value of R499, just one day after a debit order went off in August. Someone please explain this???!!!! That it utterly disappointing! This is a money making scheme. They would have to refund me for the bank charges and unauthorized debit order of September.

A member from the Sales department has failed to terminate my application, even after I have told them that I will not be continuing with the application process.

This issue has to be resolved immediately as I would have to resort to suing MoiMooi. I need all personal details to be removed from the companies sales teams and accounting teams, in accordance with POPIA.

I will not be paying a cancellation fee or any other fees as I did not agree to continue with my application process. I had told a member, telephonically, from the Sales department to end the application process with immediate effect. She had not told me about any written notification that I was to submitted to MoiMooi, instead she agree telephonically.

This morning (2 September 2022) I have contacted the Customer Care department. As I was trying to explain my situation, the lady did not allow me to finish my grievances. This lead to me being extremely rude, using foul language, and putting the call down on her. I then resorted to email correspondence. I am waiting for communication from Moimooi.