Unauthorised Debits and Poor Customer Service

I joined MoiMooi on 4 July 2018 after hearing about the service online. I was told: - I will receive my first month free and my first debit order will go off on 31 August. - I will receive a call to get a free complimentary treatment for my partner and I

FIRST ISSUE: Receiving logins - this took a week to come through and customer service was not helpful at all. SECOND ISSUE: Making my first booking - I was told I cannot do this as my account is being audited? Eventually after calling numerous times under my own capacity - a booking was made telephonically. THIRD ISSUE: Still did not receive complimentary treatment - when I called the call centre, they said they know nothing about this and maybe the branch will contact me. Nobody called. FOURTH ISSUE: Making my second booking - Website and emails are down. I was told that their website has been hacked and that I should call for a booking. The reason I signed up for this service was so I can conveniently book via mobile. There were no notices on their social media. FIFTH ISSUE: I called in for a booking a week in advance was told that Parkhurst is fully booked for the weekend. How can a service be run when the branch is so understaffed? SIXTH ISSUE: When I called to cancel this service within my grace period - the contact centre lines and emails were down. There was no way contacting them. I did not want this service anymore. SEVENTH ISSUE - I received a debit from my account for R700 on 31 July. This was not the agreement and I contacted my bank to reverse the unauthorized debit.

I still cannot call the contact centre or email to cancel my membership . Facebook messages are being read and not responded to. I even sent a Whatsapp message to the consultant that helped me and she said she no longer works at the company. I need my membership cancelled immediately. It appears that this business is not operational and just debits money.