CV
Christine V
1 reviews | Active since Feb 2019
28 Oct 2019, 09:18
UNAUTHORISED DEBIT ON MY ACCOUNT LONG AFTER MEMBERSHIP HAS BEEN CANCELLED
UNAUTHORISED DEBIT - AGAIN. These people keep on collecting debit orders long after it has been cancelled. I feel that this must be exposed, and the ombudsman must be able to prevent them to load debit orders. I have not received my money back yet.
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MoiMooi's replyOfficial
29 Oct 2019, 11:18Good morning Christine
You had an outstanding arrears amount with us, which you agreed was owed during a telephonic discussion and it was further explained that your membership could not be cancelled until outstanding monies were settled in full. This would account for two of the debit orders taken off your account. We have checked our records and you have been over debited by one payment, which we have already processed as a refund.
We do sincerely apologise for this error, it was nothing more than a human mistake.
We certainly do not debit undue amounts with intent.
Please do let us know if you would like to discuss this further.
Kind regards
MoiMooi
You had an outstanding arrears amount with us, which you agreed was owed during a telephonic discussion and it was further explained that your membership could not be cancelled until outstanding monies were settled in full. This would account for two of the debit orders taken off your account. We have checked our records and you have been over debited by one payment, which we have already processed as a refund.
We do sincerely apologise for this error, it was nothing more than a human mistake.
We certainly do not debit undue amounts with intent.
Please do let us know if you would like to discuss this further.
Kind regards
MoiMooi
MoiMooi's reply29 Oct 2019, 11:18
Official
Good morning Christine
You had an outstanding arrears amount with us, which you agreed was owed during a telephonic discussion and it was further explained that your membership could not be cancelled until outstanding monies were settled in full. This would account for two of the debit orders taken off your account. We have checked our records and you have been over debited by one payment, which we have already processed as a refund.
We do sincerely apologise for this error, it was nothing more than a human mistake.
We certainly do not debit undue amounts with intent.
Please do let us know if you would like to discuss this further.
Kind regards
MoiMooi
You had an outstanding arrears amount with us, which you agreed was owed during a telephonic discussion and it was further explained that your membership could not be cancelled until outstanding monies were settled in full. This would account for two of the debit orders taken off your account. We have checked our records and you have been over debited by one payment, which we have already processed as a refund.
We do sincerely apologise for this error, it was nothing more than a human mistake.
We certainly do not debit undue amounts with intent.
Please do let us know if you would like to discuss this further.
Kind regards
MoiMooi