VJ
Vaughneen J
1 reviews | Active since Dec 2013
03 Dec 2018, 12:11
UNACCEPTABLE EXPENSED ADDED
On the 2 Oct I sent an email to have a membership cancelled due to affordability, as per the cancellation my account will be cancelled when they MOIMOOI receives my final payment. I cannot afford this service and neither have I made use of the services. A consultant called me today and the manner in which she handled the call was appalling, she advised that my service is NOT cancelled but I will be billed for October, November and December she couldn't even advise how much I must pay. IM NOT WILLING TO PAY FOR THREE MONTHS FOR A SERVICE I DID NOT USE I WANT THIS MEMBERSHIP CANCELLED JOH0132 WITH IMMEDIATE EFFECT . REVERSING THE DEDUCTIONS IS CAUSING A NEGATIVE IMPACT WITH BANK
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MoiMooi's replyOfficial
03 Dec 2018, 14:37Dear Member,
Our records indicate that your account is in arrears, as we have not received a successful payment since September 2018( the date you joined). On a recent telephone communication Felicia did explain this to you.
Please contact our customer service department for further information to rectify the situation.
Yours Sincerely,
Customer Service Dept
Our records indicate that your account is in arrears, as we have not received a successful payment since September 2018( the date you joined). On a recent telephone communication Felicia did explain this to you.
Please contact our customer service department for further information to rectify the situation.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply03 Dec 2018, 14:37
Official
Dear Member,
Our records indicate that your account is in arrears, as we have not received a successful payment since September 2018( the date you joined). On a recent telephone communication Felicia did explain this to you.
Please contact our customer service department for further information to rectify the situation.
Yours Sincerely,
Customer Service Dept
Our records indicate that your account is in arrears, as we have not received a successful payment since September 2018( the date you joined). On a recent telephone communication Felicia did explain this to you.
Please contact our customer service department for further information to rectify the situation.
Yours Sincerely,
Customer Service Dept