LvdM
Liza van der Merwe

1 reviews | Active since Jul 2013

08 Jan 2021, 17:11

Top class Collections Manager

Angelique De Andrade, Collections Manager at MoiMooi is really helpful and friendly. After having a horrible experience with their Customer Services Manager and cancelling my membership and struggling for eight months to get my debit order cancelled and having to carry the bank costs of reversing the debit order every month, Angelique resolved it for me in one phone call. She even convinced me to rejoin the spa and said I could still use my treatments which I paid for for three months and couldn't use at the time. If you ever have to deal with anyone at MoiMooi, get in contact with Angelique.

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Replies (1)
MoiMooi
MoiMooi's reply11 Jan 2021, 12:16
Official
Dear Liza,

Thank you so much for posting this amazing compliment about Angelique. It is extra special as it has been an extremely difficult year for most.

We look forward to continuing to offer you the best service and once again apologize for the initial poor experience and will definitely investigate as to where we went wrong and implement the necessary corrective measures.

So glad that you decided to stay on as a member.

Yours Sincerely,
Customer service Dept



Best regards,