1 reviews | Active since Aug 2020
MoiMooi
<div>Absolutely disgusted in the actions (cant even call it a service) received from this company. I requested cancellation of this monthly fee that I signed up for on the 29th of April 2018... yes, 2018. Since then, I have had deductions of up to R600 a month, sometimes twice a month on my account even though trying to contact them for continuously over the course of 2 years. I was FINALLY contacted in May of this year and advised that it would be cancelled immediately and that a refund would be processed as soon as the lockdown allowed. This made absolutely no sense because a refund is processed online, but okay, I will allow you a few weeks to get it sorted. It is now almost 3 months later, and still... NOTHING! That's what they are. So easily taking people's money, but require almost 2 and a half years to refund what is rightfully mine! </div>
As per your discussion with our agent, it was ascertained that we did not receive the initial cancellation request. We are still awaiting the said email. Our agent suspects that you sent it to a 'noreply' email address. Please send it to us soonest so that we can resolve this.
Applogies for your misunderstanding.
Yours Sincerely,
Customer Service Dept
As per your discussion with our agent, it was ascertained that we did not receive the initial cancellation request. We are still awaiting the said email. Our agent suspects that you sent it to a 'noreply' email address. Please send it to us soonest so that we can resolve this.
Applogies for your misunderstanding.
Yours Sincerely,
Customer Service Dept
Your agent has no conveniently not been responding to any of my follow up mails, I havent received any reply from your customer service mailbox (which is not a no reply, because your agent received it when I sent it last time). I have tried calling your accounts department and it says that the mailbox is disconnected, tried the main line, no answer, reception, no answer.
What is going on?
Everything was send to your legal team and I was told that I was correct and that all of my money (over R15 000) would be paid back.
2 and a half years later and I am still struggling to reach anyone by phone, and I'm still fighting for MY money.
Your agent has no conveniently not been responding to any of my follow up mails, I havent received any reply from your customer service mailbox (which is not a no reply, because your agent received it when I sent it last time). I have tried calling your accounts department and it says that the mailbox is disconnected, tried the main line, no answer, reception, no answer.
What is going on?
Everything was send to your legal team and I was told that I was correct and that all of my money (over R15 000) would be paid back.
2 and a half years later and I am still struggling to reach anyone by phone, and I'm still fighting for MY money.