SS
Sesinyana S
1 reviews | Active since Nov 2016
02 Oct 2018, 13:25
Unhappy Service
<p>I heard about their special that they running from a friend, on the 19 of September the lady from MoiMooi called me about their special which I was interested in, u join for Any 3 treatments then you pay R330 a month, problem started when they were delaying in sending the login details and confirmation of everything and I was communicating with the lady by the name of Tasneem via WhatsApp about their delay since I joined also communicating via telephone it’s been 3 weeks asking for 1 thing,today I told them to cancel whatever deal that we had because I don’t have any login details but they told me it should be in writing mind you I don’t anything from their side in writing but they want it from my side. They *****ing people’s money and the staff it’s so rude I’m waiting for month end of October to see if they will debit nxaaa.</p>
Helpful (0)
Replies (5)0
Replies (5)
MoiMooi's replyOfficial
02 Oct 2018, 14:17Good Day,
Thank you for the reaching out to us, we are struggling to contact you to resolve your query.
Such defamatory publications are not a truthful depiction of the situation. Contact *** for a speedier response.
Regards
Client Services Department
Best regards,
MoiMooi's reply02 Oct 2018, 14:17
Official
Good Day,
Thank you for the reaching out to us, we are struggling to contact you to resolve your query.
Such defamatory publications are not a truthful depiction of the situation. Contact *** for a speedier response.
Regards
Client Services Department
Best regards,
MoiMooi's replyOfficial
02 Oct 2018, 18:49Dear Ms. Agnes Sibisi,
We have reviewed your profile and it had been noted that you are new member. Your correspondence had been with the sales department after joining instead of communicating with the appropriate department, namely Client Services.
Never the less various amendments were made to your profile as requested. On the 25th September we once more resent your login details and our client service team have since been trying to contact you to no avail.
Since initially joining our membership our customer service team has not had any form of successful correspondence with you.
We do not conduct after sales care via Whatsapp, proper channels need to be followed for query resolution. Jumping on the proverbial band wagon of complaints is in your case unfounded as inaccurate information had been provided in your initial HP posting.
We would still like to offer you the opportunity to allow us to handle your query amicably.
Please provide us with an alternate contact number, email us on *** or contact us directly on ***, as we would like to resolve this query swiftly.
Kind Regards,
MoiMooi Team
Best regards,
MoiMooi's reply02 Oct 2018, 18:49
Official
Dear Ms. Agnes Sibisi,
We have reviewed your profile and it had been noted that you are new member. Your correspondence had been with the sales department after joining instead of communicating with the appropriate department, namely Client Services.
Never the less various amendments were made to your profile as requested. On the 25th September we once more resent your login details and our client service team have since been trying to contact you to no avail.
Since initially joining our membership our customer service team has not had any form of successful correspondence with you.
We do not conduct after sales care via Whatsapp, proper channels need to be followed for query resolution. Jumping on the proverbial band wagon of complaints is in your case unfounded as inaccurate information had been provided in your initial HP posting.
We would still like to offer you the opportunity to allow us to handle your query amicably.
Please provide us with an alternate contact number, email us on *** or contact us directly on ***, as we would like to resolve this query swiftly.
Kind Regards,
MoiMooi Team
Best regards,
SS
Sesinyana S's updateReviewer Update
04 Oct 2018, 07:13I was interested to be in partnership with you but you failed to do so, if its not right to communicate with sales why let them do business for you, Since client service is the right one to deal with but still you failed to send me the login details then which is right now?i even spoke to the manager to resolve the issue since I wanted to cancel the deal she didn’t help me as well, she was rude and hang up on me.
SS
Sesinyana S's update04 Oct 2018, 07:13
Reviewer Update
I was interested to be in partnership with you but you failed to do so, if its not right to communicate with sales why let them do business for you, Since client service is the right one to deal with but still you failed to send me the login details then which is right now?i even spoke to the manager to resolve the issue since I wanted to cancel the deal she didn’t help me as well, she was rude and hang up on me.
SS
Sesinyana S's updateReviewer Update
04 Oct 2018, 07:14And for the record I never changed any contact details, the ones you have still the same
SS
Sesinyana S's update04 Oct 2018, 07:14
Reviewer Update
And for the record I never changed any contact details, the ones you have still the same
MoiMooi's replyOfficial
04 Oct 2018, 18:48Dear Ms. Agnes Sibisi,
We thank you for allowing us the opportunity to resolve this matter amicably. Miscommunication and frustration can easily create mountains of mole hills and cause unnecessary damage. Please remove your posts about us from social platforms.
We wish you all the best with your future endeavours and may success follow both of us.
Kind Regards,
MoiMooi Team
Best regards,
MoiMooi's reply04 Oct 2018, 18:48
Official
Dear Ms. Agnes Sibisi,
We thank you for allowing us the opportunity to resolve this matter amicably. Miscommunication and frustration can easily create mountains of mole hills and cause unnecessary damage. Please remove your posts about us from social platforms.
We wish you all the best with your future endeavours and may success follow both of us.
Kind Regards,
MoiMooi Team
Best regards,