1 reviews | Active since Nov 2020
Moimooi
<div>Hello peter
I have signed up for a promotional package on the 10/11/2020 with Moimooi, I was told by the agent that the promotion will run for the month of December and it will be on a month to month basis. I was further advised by Urshula Frank that I would qualify for five free treatments for the month of December and only start with the subscription in January. I honestly feel I have been misled by the agent, she promised to send me an email with my membership, welcome pack and information pertaining to the promotion and that could log onto the website to make a booking and redeem the five free treatments starting from 12/11/2020. Logging onto the website to make a booking has been a complete nightmare, there were no available dates and have not received any assistance from Moimooi till date. I than manage to call into the call center after seven days and requested for Moimooi to terminate my membership and provide me with a confirmation of cancellation. They told me to send a cancellation request on email. I than requested to speak to a Manager regarding the service I have been receiving, Dianne Summerton told me that there were a cooling off period of five days, which has passed and cannot cancel the agreement which is in place with them and have to pay a settlement fee of R 700.00, which was not clearly explained to me when I signed up with them, as I was advised it was a month to month contract. I have not made use of Moimooi's services and have been struggling ever since to get assistance. According to the NCA if you are not entirely satisfied with the products or services delivered, you are indeed entitled to a full refund. The manner in which my query had been handled by Dianne is uphauling, she is very unprofessional and rude and has no customer service experience. I am a very unhappy client and will not recommended their services to anyone it's terrible. </div>
You are correct December is free. You fail to mention that the ONE day you wanted bookings for was not available, however alternative days and times were offered for the month, to which you declined.
The welcome email was sent, please check your spam, junk, marketing folders or could have been blocked by your ISP(Firewall). Anyway, Diann did resend it. You would still be able to book irrespective of receiving the email.
If you find the online booking challenging, a booking agent will contact you and tutor you or alternatively, you can email us or book via the contact centre.
We have listened to the telephonic correspondence. We must admit that the rudeness and disrespect were initiated from yourself, not Diann who was struggling to explain the procedures and to assist you.
There is a prescribed cancellation policy will must be adhered to.
So in short your gripe is that you cannot get your desired date ( 01 December 2020) for your treatment that is FREE? R2500-00 treatment value.
We urge you to contact us and make your bookings ( free), follow the cancellation procedure so that you may enjoy and benefit the next month's treatments as well.
Thank you for the recommendation
Yours Sincerely,
Customer Service Dept
You are correct December is free. You fail to mention that the ONE day you wanted bookings for was not available, however alternative days and times were offered for the month, to which you declined.
The welcome email was sent, please check your spam, junk, marketing folders or could have been blocked by your ISP(Firewall). Anyway, Diann did resend it. You would still be able to book irrespective of receiving the email.
If you find the online booking challenging, a booking agent will contact you and tutor you or alternatively, you can email us or book via the contact centre.
We have listened to the telephonic correspondence. We must admit that the rudeness and disrespect were initiated from yourself, not Diann who was struggling to explain the procedures and to assist you.
There is a prescribed cancellation policy will must be adhered to.
So in short your gripe is that you cannot get your desired date ( 01 December 2020) for your treatment that is FREE? R2500-00 treatment value.
We urge you to contact us and make your bookings ( free), follow the cancellation procedure so that you may enjoy and benefit the next month's treatments as well.
Thank you for the recommendation
Yours Sincerely,
Customer Service Dept
I want nothing to do with Moimooi their services are pathetic, I am disgusted by them and want the membership cancelled and my details removed from their system, I have never experienced such horrible service ever in my life.
What they are selling is just to good to be true, they don't have their clients best interest at heart. They lock you into these contracts to pay for treatment you can't access and make use off.
I was told December will free but there are no available dates, yes I wanted a particular day but Dianne wanted to force me to take up different date hence my decline, please go listen to your recordings or better still send all the recordings to Hello Peter.
Your service is just very poor, I still have not received what was promised, I won't go as far as posting a review on hello peter if I had received information and assistance pertaining to the treatments. Spam and Junk mails maybe on Moimooi side, as there is a tendency for emails not received.
As a manager you should treat your clients with respect and dignity and not talk down on them, be rude and have a listening ear to understand and and seek a solution to their problems, Dianne could not and has not delivered on that, I suggest you go listen the recordings again, hence my frustration.
I was the one that followed up, send emails and made contact with guys regardings my concerns and not the other way around, why would I continue doing that for service that's non existend
Please cancel my membership, remove my details from your system. I want nothing to do with a company such as yours.
I want nothing to do with Moimooi their services are pathetic, I am disgusted by them and want the membership cancelled and my details removed from their system, I have never experienced such horrible service ever in my life.
What they are selling is just to good to be true, they don't have their clients best interest at heart. They lock you into these contracts to pay for treatment you can't access and make use off.
I was told December will free but there are no available dates, yes I wanted a particular day but Dianne wanted to force me to take up different date hence my decline, please go listen to your recordings or better still send all the recordings to Hello Peter.
Your service is just very poor, I still have not received what was promised, I won't go as far as posting a review on hello peter if I had received information and assistance pertaining to the treatments. Spam and Junk mails maybe on Moimooi side, as there is a tendency for emails not received.
As a manager you should treat your clients with respect and dignity and not talk down on them, be rude and have a listening ear to understand and and seek a solution to their problems, Dianne could not and has not delivered on that, I suggest you go listen the recordings again, hence my frustration.
I was the one that followed up, send emails and made contact with guys regardings my concerns and not the other way around, why would I continue doing that for service that's non existend
Please cancel my membership, remove my details from your system. I want nothing to do with a company such as yours.
We are sorry that this was the 'most horrible,' experience you have ever experienced! We also apologize that we couldn't accommodate you on the one day you wanted for one of your FREE treatments.
Before you comment on our service you should actually use the service?
Hellepoter is a complaints/compliments platform, they will not be able to assist you in administration matters with a company.
Please contact the Customer Service Dept so that they may assist you in making your bookings and cancellation if you still so desire.
Thanks for understanding.
Yours Sincerely,
Customer Service Dept
We are sorry that this was the 'most horrible,' experience you have ever experienced! We also apologize that we couldn't accommodate you on the one day you wanted for one of your FREE treatments.
Before you comment on our service you should actually use the service?
Hellepoter is a complaints/compliments platform, they will not be able to assist you in administration matters with a company.
Please contact the Customer Service Dept so that they may assist you in making your bookings and cancellation if you still so desire.
Thanks for understanding.
Yours Sincerely,
Customer Service Dept