AO
Annelie O
1 reviews | Active since Jul 2020
01 Jul 2020, 13:23
Terrible service
I cancelled my account Oct 2019, I refer to Ticket number 80662 acc Oli0067, got confirmation that my account has been cancelled. Up to date they still deduct a monthly amount of R699.00 from my account. And dont you can stop the befit order as they change the last three numbers monthly and by doing this they continue deducting the amount. When you try to phone them the account department is ALWAYS busy.. I wonder why?
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MoiMooi's replyOfficial
01 Jul 2020, 13:52Dear Anelie,
Your account at the time of cancellation was in arrears. All billing attempts to rectify the position were unsuccessful. You are correct every debit order has a unique reference number. Our staff compliment is limited due to lockdown requirements specifically social distancing.
An agent will contact you with options to bring your account up to date so that the cancellation can be affected.
Thanks for understanding.
Yours Sincerely,
Customer Service Dept
Your account at the time of cancellation was in arrears. All billing attempts to rectify the position were unsuccessful. You are correct every debit order has a unique reference number. Our staff compliment is limited due to lockdown requirements specifically social distancing.
An agent will contact you with options to bring your account up to date so that the cancellation can be affected.
Thanks for understanding.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply01 Jul 2020, 13:52
Official
Dear Anelie,
Your account at the time of cancellation was in arrears. All billing attempts to rectify the position were unsuccessful. You are correct every debit order has a unique reference number. Our staff compliment is limited due to lockdown requirements specifically social distancing.
An agent will contact you with options to bring your account up to date so that the cancellation can be affected.
Thanks for understanding.
Yours Sincerely,
Customer Service Dept
Your account at the time of cancellation was in arrears. All billing attempts to rectify the position were unsuccessful. You are correct every debit order has a unique reference number. Our staff compliment is limited due to lockdown requirements specifically social distancing.
An agent will contact you with options to bring your account up to date so that the cancellation can be affected.
Thanks for understanding.
Yours Sincerely,
Customer Service Dept