stop debiting my account leave my money alone

you guys debit my account when ever you want not on the agreed date and when there is no money debit order bounces you ruining my credit score i wish you can give same customer training to diann because she is very rude and does not know how to talk to customers was gone let this go but now she keeps threatening me via emails yet i have cancelld long time ago she cant provide me with the infomation that i want but she wants me to make payment yet she cant tell me what is it for first was debited 299 399 then 499 in 1 month 3 debit orders cancel my mooimooi in march because of the pedemic the sales peson that made a sell to me send them a whats app and infom them because i could not get througt to you offices coz it was closed asked diann to provide me with call recordings that says i will pay for a cancellation or pay for joining fee becuse they told use that they are doing a promotion so we dont pay those fee till today still waiting for those call recording only thing she does is to call and be rude so please dont want anything to do with you guys anymore will go to another spa and use cash ,