1 reviews | Active since Sept 2018
STOP debiting my account !!!
I was contacted in January, with misleading promo that was for 1 month, but ended up being subscription with them. When i asked the consultant about a contract being send to me,he said i will only be a member once i have signed it, then i will be a member or get the promo. It ended up being welcome letter as a membership. I called the next day and immediately canceled, consultant that help said she listen to the call and said the t/c was explain to me (Apparently). I just told her i want to cancel membership now !!! then she said i need pay a cancellation fee ... like seriously now, i didn't even make use of the service yet!!! February came and they deducted their cancellation fee. But then next month after that they again deducted, i call again, the consultant that help said she wanna offer a lesser contract for me. i said No... i paid your cancellation fee, just stop debiting my account! April again deducted money! i mailed them on ********** no one got back to me. I tried calling ever since then, i can't get through!!! I reverse the payment at my bank twice, block the refs number, but they use a different refs number every month(by changing the last 3 or 2 digits) and now they got clever and split the debit order in 2 ... R200 beginning of the month and then again the end... what hell man!!! IT is SEPTEMBER now stop deducting money from my account, I paid your darn cancellation fee, which is really ********* by the way !!!
Dear Kauthar Abrahams,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Regards
MoiMooi Team
Dear Kauthar Abrahams,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Regards
MoiMooi Team
