MoiMooi
<p>My account was debited twice on Jan 31 and Feb 1. I have logged numerous complaints and am yet to receive any feedback. One agent emailed me back saying she would call me and I am still waiting for a call...this was 2 weeks ago. No one has the decency to respond to mails or call. This is the worst customer experience ever!!!! Absolutely horrible!!!! They are so quick to take your money but cannot get any service from them. Every month I have an issue with this company and it seems I am not the only one, seeing that you have a lousy rating of 2 stars. You should be ashamed of yourselves!!!!!!!!!!!!!!!!!</p>
Dear Member,
One of our agents has contacted you in order to explain the billing issue on your account. I trust the matter has been resolved to your satisfaction.
Apologies for any misunderstanding.
Yours Sincerely,
Customer Service Department
Best regards,
Dear Member,
One of our agents has contacted you in order to explain the billing issue on your account. I trust the matter has been resolved to your satisfaction.
Apologies for any misunderstanding.
Yours Sincerely,
Customer Service Department
Best regards,
