NP
Nazmeera P

1 reviews | Active since Jul 2018

02 Mar 2019, 14:11

Soon to cancel this Bul****

Highly ****ed off and fruatrated with moi mooi accounts .. they have been double debiting my account countless times i literally have to check every single month if they have debited twixe n lo and behold they have .. it always gets reversed ... im told the account is sorted out every single month by Angelique who helps but the proceeding month the same **** happens ... i supposed to get 5 extra treatments for their ****ty accounts admin which i will use this month but they still have Not sorted my account... oh n suddenly Angelique xannot help me i must now send an email to info at moimooi just because she knows this *** isnt sorted .. reversed the second payment .... the monthly payments go off fine ... they dnt need to debit me twice .... #*******.. #TheyAreVeryUnhelpful

0
Replies (2)
MoiMooi
MoiMooi's reply02 Mar 2019, 14:28
Official
Dear Member,


Your billing indicates that you have missed some payments over the past 7 months.  Your access to the services was  not blocked during those months. The extra debit order is in order to correct the account that is in arrears.

A customer Service agent will call you and assist you in bringing the account up to date.

Your continued loyalty is appreciated.


Yours Sincerely,
Customer Service Dept
NP
Nazmeera P's update02 Mar 2019, 15:32
Reviewer Update
Excuse me there was no missing of payments any month i always paid wen i didnt it qas paid the enxt month when i knew why there was a debit ... speak to Angelique .. if there was a problem i wud know ... i have all the proof showing what went off when and what date .. i reveresed in dec as i didnt know why i was debited It was sorted and paid triple in Jan i still difnt agree qith it but let it slide but yet i still get debited twice this is bull**** .. before ypu try and over up ypur tracks check ur admin properly ...or all your client ... you have staff that wants rwviews everytime they deliver a servoc3 now that u get a bad review get sum1 to call ... i always try and make sure this place gets good reviews but im higy frustarred with your accounts admin and this is going too far now