Short timing clients

I wasnt going to post this on HelloPeter but since I didnt get a response from Moimooi after emailing them directly, I've decided to share my experience here.

Sunday was the second time I brought my husband to MoiMooi for a massage. The first time I took him to the spa, we were not given 45 minute massages. I spoke to the receptionist who insisted that it was 45minutes and then told me to book double appointments next time if we want it to be longer. I wasn't impressed but never the less didn't say anything.

So when we wenton Sunday, my husband and I made sure we kept track of the time. I booked 2 Swedish massages for us not a couples massages. We got there at 11.01am, we were taken to our room at 11.14am. The massage started at 11.20am. The massage ended at 11.52am. I find that absolutely ridiculous as it is supposed to be a 45 minute massage each.

Whether or not you are busy, I need to get the treatment I booked and paid for.

With your spa it's either a hit or miss. Some days I go and it's the perfect treatment and other days it will be less than satisfactory. The treatments are never consistent.