Seriously this country!!!

For the month of August I have struggled to book treatments on the website. I must admit that my colleagues and I had become sceptical about what were were paying for. Seeing these reviews on Hello Peter about MoiMooi has not helped the situation. I was extremely annoyed and cheesed off.

I finally went onto their Facebook page and saw the notifications of system updates and number changes as well as the community outreach programs done recently. This calmed me down a bit and through my bank I got hold of a gentleman by the name of Brian Forbe on Friday.

He explained to me that their system upgrade was a done as a matter of urgency as their website was hacked and MoiMooi had to take steps to protect their clients information. Which made sense to me and would be the logical thing to do.

I also enquired about the current status of the "hacking" situation and he explained to me that the full focus of the IT department was on resolving the problem and ensuring that the online portals would be working correctly moving forward.

He further mentioned that the company had acquired an influx of client calls regarding my particular concerns and frustrations however their customer service team had been work nearly around the clock to assist client with getting back to operating the website to do their treatment bookings. He also told me about Lisa Smith and the online chat team who have been brought in to speed communication with clients.

I have since relayed the information to my colleagues and we will give MoiMooi the benefit of the doubt as in today's age if ********* aren't hacking car alarms, atm's or eft machines they are becoming more dangerous electronically.

I will definitely follow up with MoiMooi in the new week to get more feedback and monitor the quality of service received from this monthly membership.