RUDE CONSULTANTS

I recently signed up for the MoiMooi spa membership. I then tried making a booking online and I was told that I have reached my maximum bookings for the month. I then called the contact center where I was told that you only get 5 treatments a month that can be used whenever you want. Then I receive an email to say that a treatment that was booked was cancelled, I then sent an email to their contact center, I then received a call from a rather rude consultant, I explained to her that I received an email saying that a treatment was cancelled, when I didn't make any bookings. Even though I am explaining to the consultant that I did not make any bookings, she is insisting that I made the booking, PLEASE EXPLAIN TO ME WHY I WOULD MAKE A BOOKING AND NOT GO FOR IT? Then she says to me that I still have 2 treatments left for the month, how is this possible when I tried to make the booking online and it says I have reached the maximum bookings for the month. When I ask the consultant for her last name she refuses to point blank and informs me that she is the only TARYN in H/O Bookings. I sent an email to cancel which I am still waiting for feedback on. The sad thing is the girls at the spa are incredibly friendly and very calming and comforting, and they now have to suffer for PEOPLE THAT GIVE ATTITUDE TO THEIR PAYING CLIENTS.