KD
Kelly D
1 reviews | Active since May 2018
04 Jun 2019, 14:55
Removing additional funds from my bank account unauthorised.
Once again - Moi Mooi has for the SECOND time taken a second debit order of R200 from my account unauthorised and for no reason at all. I pay my monthly membership fee, why take more than you are due? They are clearly hoping some people won't notice and they will get free money. Unacceptable.
Helpful (0)
Replies (5)0
Replies (5)
MoiMooi's replyOfficial
04 Jun 2019, 15:05Dear Member,
Our records indicate that your annual fee was not paid in December 2018. The extra debit was to rectify this.
Please contact our customer service dept for clarification.
We value your membership and look forward to your visits.
Yours Sincerely,
Customer Service Dept
Our records indicate that your annual fee was not paid in December 2018. The extra debit was to rectify this.
Please contact our customer service dept for clarification.
We value your membership and look forward to your visits.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply04 Jun 2019, 15:05
Official
Dear Member,
Our records indicate that your annual fee was not paid in December 2018. The extra debit was to rectify this.
Please contact our customer service dept for clarification.
We value your membership and look forward to your visits.
Yours Sincerely,
Customer Service Dept
Our records indicate that your annual fee was not paid in December 2018. The extra debit was to rectify this.
Please contact our customer service dept for clarification.
We value your membership and look forward to your visits.
Yours Sincerely,
Customer Service Dept
KD
Kelly D's updateReviewer Update
04 Jun 2019, 15:13Hi there. I have been a member 2 years and have never heard of an annual fee. I already was subjected to a R40 increase at the end of last year. Please can you send me the proof. You have my email address.
Thank you
Thank you
KD
Kelly D's update04 Jun 2019, 15:13
Reviewer Update
Hi there. I have been a member 2 years and have never heard of an annual fee. I already was subjected to a R40 increase at the end of last year. Please can you send me the proof. You have my email address.
Thank you
Thank you
MoiMooi's replyOfficial
04 Jun 2019, 15:19Hi,
An annual fee was paid in December 2017. A customer Service agent will contact you to clarify.
Yours Sincerely,
Customer Service Dept
An annual fee was paid in December 2017. A customer Service agent will contact you to clarify.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply04 Jun 2019, 15:19
Official
Hi,
An annual fee was paid in December 2017. A customer Service agent will contact you to clarify.
Yours Sincerely,
Customer Service Dept
An annual fee was paid in December 2017. A customer Service agent will contact you to clarify.
Yours Sincerely,
Customer Service Dept
KD
Kelly D's updateReviewer Update
04 Jun 2019, 15:29Resolved. Thank you.
KD
Kelly D's update04 Jun 2019, 15:29
Reviewer Update
Resolved. Thank you.
KD
Kelly D's updateReviewer Update
04 Jun 2019, 15:30Thank you Dianne :)
KD
Kelly D's update04 Jun 2019, 15:30
Reviewer Update
Thank you Dianne :)