Refund not done from 2018

Very disappointed with the accounts department of Moimooi. I had cancelled my membership in October 2018. Unfortunately I was still debited in November and December so on 12 Dec..I.sent an email informing them of this to be told it would be escalated.

Thereafter I was told the ffg:

MEMBERSHIP NUMBER: NAI0059

Please be advised that your refund will actioned in the new year as out-sourced refunds department will return on the 02nd of January 2019.

I then phoned in ..was told it takes about 90days to process everything. Emailed received: As per our conversation your payment confirmation date was established for the 20th March 2019.

Kindly contact us on (087) ********** to discuss your membership

This was the response on 5th April 2019: Apologies for the delay they are busy processing the refund request.

27 May 2019 Good Day Vanda Naidoo,

I have just spoken to my manager who has gotten feedback from our directors with regards to refunds.

Refunds will be paid out by the end of June mam.

Still nothing...nobody has bothered to call me back..I did email again yesterday. I put a comment on their Facebook page but now seems like I am blocked. I really just want my money back..it's R998. MoiMooi u are still advertising..taking people's money and just keeping it.