AK
Ayesha K
1 reviews | Active since Oct 2019
06 Dec 2019, 11:53
Refund not being refunded
So the manager Chantelle from MoiMooi has been avoiding me since I requested for my refund. Always on the phone but never gets back to me. It's been 2 months and they're still holding on to my money. I am most certainly taking this matter to my lawyers.
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MoiMooi's replyOfficial
10 Dec 2019, 11:16Dear customer,
You are aware that the voucher you purchased is not refundable. You had 6 months in which to use it( you still have 4 months left). We encourage you to redeem the voucher.
We apologize for the misunderstanding.
Yours Sincerely,
Customer Service Dept
You are aware that the voucher you purchased is not refundable. You had 6 months in which to use it( you still have 4 months left). We encourage you to redeem the voucher.
We apologize for the misunderstanding.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply10 Dec 2019, 11:16
Official
Dear customer,
You are aware that the voucher you purchased is not refundable. You had 6 months in which to use it( you still have 4 months left). We encourage you to redeem the voucher.
We apologize for the misunderstanding.
Yours Sincerely,
Customer Service Dept
You are aware that the voucher you purchased is not refundable. You had 6 months in which to use it( you still have 4 months left). We encourage you to redeem the voucher.
We apologize for the misunderstanding.
Yours Sincerely,
Customer Service Dept