Refund my money

Goodmorning I have a launched a complain to two of consultant of moimooi day spa regarding the money I paid in the account by mistake on the 14 March 2025 I have been talking to them. I am been taking from pillar to post with my money. I have been there client from 2020. Last month they cancelled my appointments a day before my appointment and they promised me I can book next month any day. When I tried to book any day the month of April is fully booked. I told them can I have my subscription back still they don't want. Please assist I am really in need of my money. There service is very poor