Refund me
<p>Signing up with you was the worst decision. You do not have the capacity to accomodate everyone , booking is a nightmare. Then because of this i cancel my subscription only to be cheated out of money. You advertised NO HIDDEN costs , only to be double debited in December and now in March i am paying an annual subscription fee for something i cancelled in January already. I want my money refunded. Nobody has had the decency to call me back and explain what is happening , never received the cancellation letter that i requested multiple times over email and on the instances i have had to call in.</p>
Dear Client,
We have capacity to accommodate all our members in our salons. However popular times( weekends) and treatments must be booked in advance. This is communicated to all our members nationally. There are definitely no hidden costs. The nominal annual fee is deducted once a year in December.
A customer service agent will contact you and resolve the billing issues.
We apologise for the misunderstanding and inconvenience you experienced
Yours Sincerely.
Customer Service Dept
Best regards,
Dear Client,
We have capacity to accommodate all our members in our salons. However popular times( weekends) and treatments must be booked in advance. This is communicated to all our members nationally. There are definitely no hidden costs. The nominal annual fee is deducted once a year in December.
A customer service agent will contact you and resolve the billing issues.
We apologise for the misunderstanding and inconvenience you experienced
Yours Sincerely.
Customer Service Dept
Best regards,