CS
CHANDBI S
1 reviews | Active since Nov 2014
24 Nov 2019, 07:36
Poor service and empty promises
I had a very bad experience with moimooi the first time I went. I logged a complaint on their Facebook page. Not getting much joy. I emailed a complaint and got a call from a very unfriendly person. I was told my membership would be cancelled with immediate effort and not be charged a cancellation fee. Which was all a lie because today another payment went off for these empty promised, **** and poor customer service consumer. If my payment is not going to be reversed with my bank charges replaced I will take this matter to the ombudsman.
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MoiMooi's replyOfficial
02 Dec 2019, 12:47Dear Member,
We apologize for for all the inconvenience your membership has caused you. Our communication logs indicate that the cancellation was initiated by our team , as you were clearly unhappy with the service. We obviously do not want to have unhappy members who are abusive to our staff.
There is a small ( R299-00) cancellation fee that is effected with the early cancellation of your membership.
We are extremely sorry that this membership did not work out for you, especially since you were on an amazing package.
Yours Sincerely,
Customer Service Dept
We apologize for for all the inconvenience your membership has caused you. Our communication logs indicate that the cancellation was initiated by our team , as you were clearly unhappy with the service. We obviously do not want to have unhappy members who are abusive to our staff.
There is a small ( R299-00) cancellation fee that is effected with the early cancellation of your membership.
We are extremely sorry that this membership did not work out for you, especially since you were on an amazing package.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply02 Dec 2019, 12:47
Official
Dear Member,
We apologize for for all the inconvenience your membership has caused you. Our communication logs indicate that the cancellation was initiated by our team , as you were clearly unhappy with the service. We obviously do not want to have unhappy members who are abusive to our staff.
There is a small ( R299-00) cancellation fee that is effected with the early cancellation of your membership.
We are extremely sorry that this membership did not work out for you, especially since you were on an amazing package.
Yours Sincerely,
Customer Service Dept
We apologize for for all the inconvenience your membership has caused you. Our communication logs indicate that the cancellation was initiated by our team , as you were clearly unhappy with the service. We obviously do not want to have unhappy members who are abusive to our staff.
There is a small ( R299-00) cancellation fee that is effected with the early cancellation of your membership.
We are extremely sorry that this membership did not work out for you, especially since you were on an amazing package.
Yours Sincerely,
Customer Service Dept