1 reviews | Active since Jan 2022
Poor Service
The incident below took place on Friday,7 Jan 2022. It is an excerpt from an email I sent MoiMooi to which I received NO response!
Apparently an appointment became available at 14:30 today....unfortunately this did not suit me. By this time I had already dropped my mom at her home in Claremont. She does not live with me. I live in Thornton and drove all the way there to collect her for her pedi in Woodstock...
Unfortunately, by the time you were trying to contact me regarding rescheduling this appointment, I was already on the road as I has other errands on my way to collecting my mom...I don't look at my phone while driving.
The worst part about today is the disappointment in my 76yr old mom's face when she discovered that would NOT be getting the pedi she was looking forward to all week!
We arrived 20 min before the appointment and to be told in that cold and casual way that she can't be helped was totally unprofessional...only on arrival at MoiMooi did I then check my phone after being told that I was contacted to discover the missed call and emails...these were rather late as I was already on the road by then!
I honestly feel that MoiMooi could ahead handled this matter differently. My mom could have been accommodated in some other way, perhaps with a different treatment...making her leave disappointment just because I "missed a call" was highly unacceptable. This was part of her Christmas gift....MoiMooi could have tried to make it up to her somehow not "punish" her for the fact that they couldn't get hold of me.
This entire experience has put my mom off from ever going back to MoiMooi. She was not interested in a rescheduled appointment...the attitude of the manager and lack of being willing to assist was off-putting to say the least...to be told "there's nothing I can do" is certainly not the words a client wanna to hear after looking forward to some pampering.
I don't know how this will he remedied.
I am seriously contemplating canceling my membership at Moimooi after this morning's episode.
We were not treated with dignity and respect. It was horrible!
Regards
On that day 2 the****** that were supposed to return to work , were sent for covid testing as they reported to us that they were symptomatic. It us of utmost importance to us that if they test positive that they follow the prescribed isolation regime. It would be ******** if we let them come to work and possibly infect our staff and members especially those with comorbidities and/or the elderly, like your mom.
We attempted to contact you first thing in the morning via email and telephonically a few times to arrange a change of time. Our CCTV footage clearly shows that at no time were our staff rude or unaccommodating in fact the contrary is true!
We did attempt to contact you as we had secured a later slot, but again you did not reply on time
We will not apologize for putting our staff and members health as a priority even if it results in some inconvenience as the alternative could be more serious and ********
So not 'poor service , ' but rather prioritizing health over pretty toes.
This is not a common occurrence, but we need to act swiftly and decisively when this does occur.
Thanks for understanding
We will be contacted you re schedule.
Yours sincerely,
Customer Service Dept
On that day 2 the****** that were supposed to return to work , were sent for covid testing as they reported to us that they were symptomatic. It us of utmost importance to us that if they test positive that they follow the prescribed isolation regime. It would be ******** if we let them come to work and possibly infect our staff and members especially those with comorbidities and/or the elderly, like your mom.
We attempted to contact you first thing in the morning via email and telephonically a few times to arrange a change of time. Our CCTV footage clearly shows that at no time were our staff rude or unaccommodating in fact the contrary is true!
We did attempt to contact you as we had secured a later slot, but again you did not reply on time
We will not apologize for putting our staff and members health as a priority even if it results in some inconvenience as the alternative could be more serious and ********
So not 'poor service , ' but rather prioritizing health over pretty toes.
This is not a common occurrence, but we need to act swiftly and decisively when this does occur.
Thanks for understanding
We will be contacted you re schedule.
Yours sincerely,
Customer Service Dept