POOR SERVICE

I had a membership with MoiMooi Spa for over 6 months, and due to me becoming unemployed during this time I was unable to continue having my membership. As explained to me when I signed up that in the event I wished to cancel my membership, I could do so, and that I just needed to give 20 business days notice and that one more premium would be debited off my account once the cancellation had been processed. For months after cancelling MoiMooi still continued to debit my account of R700. It has now been 3 years and MoiMooi is still billing me for a membership that I cancelled and paid a cancellation fee for. In this week I sent through email proof of my cancellation 3 years ago as well as proof of payment for the cancellation and still I am being billed for this membership of 3 years ago and being told I'm in arrears of almost R3000.00 which is ridiculous. I demand this arrears be removed from my name.