Poor service

MoiMooi dont even deserve one star! Horrible service from Management. You never get a booking as all dates are unavailable. I made a booking on 3 June 2021 for tomorrow 15 June and was telephinically informed this morning that the beautician is offsick and that my booking was cancelled. I told the lady that it is unacceptable as the booking was made on 3 June 2021. I was just told that they cannot assist me. All people get sick which is understandable but I am sure that another beautician can do the treatment. The lady who phoned me disconnected the call. Therafter Dianne (not sure of her name) phoned me telling me the same thing. I also informed her that I will not accept that and sure they can make a plan. She told me that she can cancel my membership. It is clear from thát, the level of customer service they provide. I have already paid for June and did not make use of any treatments. My membership can be cancelled but I want a refund for June. Since I joined in January 2021 there are always a problem, either with bookings or no stock availble for my nails.There are so many complaints I have regarding the terrible service, too many to mention here. I did send email to MoiMooi but they are ******** and dont give you a straight answer also doesnt answer your questions. Administrative and management are pathetic. Worst service ever. This is a shame as the staff at MoiMooi Pretoria was amazing. I will not recommend this company to anyone.