Poor customer service from head office

Repeated interactions with head office resulted in extremely poor service. No queries were met with satisfactory solutions, only poor communication and wasted money. Two people named Nishaat and Dianne even tried to argue with me via telephone. No responsibility is taken when they are wrong on anything. Not even acknowledgement that things could have been a mistake or done differently, which for customer service is at the very least quite frankly unacceptable. The interaction has resulted in me wanting to cancel my contract which will cost a R399 cancellation fee, plus I have now paid an annual fee of R399 for the year of 2017 when I had only joined at the beginning of November. In addition I paid an initial fee of R200. That's about R1000 excluding the R399 I have paid for each of the past two months. This has been a complete waste of money. Don't be fooled by the fact that they say what you get far exceeds what you pay for because from this experience that has not been the case! +++Don't be fooled when they promise a free month for a referral either! It's all empty promises!