POOR CUSTOMER CARE AT MOIMOOI

I am so fed up and disgusted with the lack of customer care that I have received from MoiMooi Spa. I have joined their membership programme were you pay a monthly membership fee of R699, in exchange for 5 x 45 minute treatments per month. I was able to make bookings directly at the spa in Pretoria, but this has since been changed. Now I can only make website bookings... yet without having made a single booking, I am consistently being told that my maximum bookings have been reached, and I am unable to make bookings. I have raised this complaint to them on numerous occasions, but it has not been resolved.

Further, they have erroneously deducted money from my account in Jun 2019. I have requested a refund in writing on 30 Jun 2019, which was not processed. I have been trying since Sept 2019 to get this refund, but I am told it takes 60 - 90 working days for this to be processed... despite it being longer than that since it was requested initially. I have as yet not received the refund, yet another erroneous deduction was made on 2 Nov 2019. I have raised a website query about both these deducted on 4 Nov 2019, and have as yet not received a reply, let alone an acknowledgement of receipt.