EB
Elzereen B

1 reviews | Active since Aug 2022

31 Aug 2022, 14:11

Pathetic service from Moimooi

<div>Re: CANCEL WITH IMMEDIATE EFFECT MS E BEUKES ID ***0 086 I would like to express my dissatisfaction with regards Funds that has been forced deducted From my account Since last year even though I cancelled it telephonically with one of your agents in December. I’ve been contacted by your agents last year and I advised them to cancel as I cannot afford The payments. Please Recall the conversations/recordings made to me on *** regarding the cancellation request. I am a single parent and unable to afford these payments. . Please Stop these payment and cancel this membership As I’ve never used this services. I would like to Lodge a complaint against the manager, She lacks customer service and I am shocked by Her arrogance regarding this situation. She also threw the phone down while speaking to her. Absolutely Shocking. Ms Elzereen Beukes</div>

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Replies (1)
MoiMooi
MoiMooi's reply01 Sept 2022, 14:36
Official
Dear Elzereen B,

Cancellations must be effected in writing, this is common practice. 

We have listened to the said voice recording and at no time did our agent hang up on you.

Apologies for your misunderstanding.

Yours Sincerely,
Customer Service Dept