aA
aqeela A
1 reviews | Active since Jan 2021
28 Jan 2021, 09:37
moimooi service
<div>So ive registered to be a member as they were so accomadating upon registering. But then i tried making bookings they never answer their calls its always saying call transfer failed, i used to much airtime trying to get hold of them. I then decided to cancel my membership and saw that im paying this month and next month which comes to R900 without them rendering any service to me which is utterly disgusting and the telephonic service the worst they do not even answer so how does one make bookings but your account just gets debited this is pathetic. </div>
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Replies (4)
MoiMooi's replyOfficial
28 Jan 2021, 11:48Dear aqeela A,
Our records show that to date, since the inception of your membership just over a month ago, you have booked 10 treatments to the value of R5600-00. You did not honour any of these appointments. You have 2 bookings for today ( R660 in value) and 3 treatments( R1060-00 in value) booked for tomorrow. We have received R699-00 in monthly premiums thus far.
We have records of our agents chatting to you regarding the above. We do acknowledge that due to level 3 restrictions we are limited with the number of employees we can have at any given time.
We suggest that you amend this post as you have clearly reported the incorrect information.
Please also ensure that if you cannot attend a booked treatment that you contact us timously.
We suggest that you request an agent to contact you so that we can reiterate as to how your membership works
Yours Sincerely,
Customer Service Dept
Our records show that to date, since the inception of your membership just over a month ago, you have booked 10 treatments to the value of R5600-00. You did not honour any of these appointments. You have 2 bookings for today ( R660 in value) and 3 treatments( R1060-00 in value) booked for tomorrow. We have received R699-00 in monthly premiums thus far.
We have records of our agents chatting to you regarding the above. We do acknowledge that due to level 3 restrictions we are limited with the number of employees we can have at any given time.
We suggest that you amend this post as you have clearly reported the incorrect information.
Please also ensure that if you cannot attend a booked treatment that you contact us timously.
We suggest that you request an agent to contact you so that we can reiterate as to how your membership works
Yours Sincerely,
Customer Service Dept
MoiMooi's reply28 Jan 2021, 11:48
Official
Dear aqeela A,
Our records show that to date, since the inception of your membership just over a month ago, you have booked 10 treatments to the value of R5600-00. You did not honour any of these appointments. You have 2 bookings for today ( R660 in value) and 3 treatments( R1060-00 in value) booked for tomorrow. We have received R699-00 in monthly premiums thus far.
We have records of our agents chatting to you regarding the above. We do acknowledge that due to level 3 restrictions we are limited with the number of employees we can have at any given time.
We suggest that you amend this post as you have clearly reported the incorrect information.
Please also ensure that if you cannot attend a booked treatment that you contact us timously.
We suggest that you request an agent to contact you so that we can reiterate as to how your membership works
Yours Sincerely,
Customer Service Dept
Our records show that to date, since the inception of your membership just over a month ago, you have booked 10 treatments to the value of R5600-00. You did not honour any of these appointments. You have 2 bookings for today ( R660 in value) and 3 treatments( R1060-00 in value) booked for tomorrow. We have received R699-00 in monthly premiums thus far.
We have records of our agents chatting to you regarding the above. We do acknowledge that due to level 3 restrictions we are limited with the number of employees we can have at any given time.
We suggest that you amend this post as you have clearly reported the incorrect information.
Please also ensure that if you cannot attend a booked treatment that you contact us timously.
We suggest that you request an agent to contact you so that we can reiterate as to how your membership works
Yours Sincerely,
Customer Service Dept
aA
aqeela A's updateReviewer Update
28 Jan 2021, 12:40I did not do any booking as per your site showing fully booked so you guys most probably have something wrong with your online bookings because why would i not confirm my bookings clearly doesnt make sense
Heres no value for money
And i was so excited to come to the spa
Heres no value for money
And i was so excited to come to the spa
aA
aqeela A's update28 Jan 2021, 12:40
Reviewer Update
I did not do any booking as per your site showing fully booked so you guys most probably have something wrong with your online bookings because why would i not confirm my bookings clearly doesnt make sense
Heres no value for money
And i was so excited to come to the spa
Heres no value for money
And i was so excited to come to the spa
MoiMooi's replyOfficial
28 Jan 2021, 12:54Dear aqeela A,
This clearly indicates that you do not understand how the membership works. Please as previously stated, request an agent to contact you so that we can once again explain the procedure.
We apologize for your misunderstanding.
Yours Sincerely,
Customer Service Dept
Ps. We were expecting you to come and are for today's and tomorrow appointments
This clearly indicates that you do not understand how the membership works. Please as previously stated, request an agent to contact you so that we can once again explain the procedure.
We apologize for your misunderstanding.
Yours Sincerely,
Customer Service Dept
Ps. We were expecting you to come and are for today's and tomorrow appointments
MoiMooi's reply28 Jan 2021, 12:54
Official
Dear aqeela A,
This clearly indicates that you do not understand how the membership works. Please as previously stated, request an agent to contact you so that we can once again explain the procedure.
We apologize for your misunderstanding.
Yours Sincerely,
Customer Service Dept
Ps. We were expecting you to come and are for today's and tomorrow appointments
This clearly indicates that you do not understand how the membership works. Please as previously stated, request an agent to contact you so that we can once again explain the procedure.
We apologize for your misunderstanding.
Yours Sincerely,
Customer Service Dept
Ps. We were expecting you to come and are for today's and tomorrow appointments
aA
aqeela A's updateReviewer Update
28 Jan 2021, 14:08Im trying to get hold of you guys, as i had a client and missed your calls a few minutes ago
aA
aqeela A's update28 Jan 2021, 14:08
Reviewer Update
Im trying to get hold of you guys, as i had a client and missed your calls a few minutes ago