Pathetic Customer Service

This is the worst company to deal with!!! So quick to take your money every month but when it comes to helping with online queries, bookings and just normal CS questions you have to wait 1-2 weeks to be answered or help.

I eventually managed to make some bookings online, however, because the availability is VERY limited, I booked for any day and any treatment that was available. So having no choice to book all willy nilly one does not remember when they booked for esp if you waking up at 5 o'clock in the morning to just get 1 treatment booked! Last week Tuesday I called the 087 and was told I would get a callback (still waiting for that call), I then called on Thursday again and was told a PDF file of all my treatments would be emailed to me (never received an email), I called on Friday and the phones were off the entire day! So I tried on Monday, no luck once again! I called again this afternoon and to my surprise, after holding on for 5 minutes my call was answered by a gentle that promptly answers the phone "hello" I then asked him to please speak to someone about my bookings dates being sent to me as I told it would be last week already. The response I received from him was "it is not my fault", I never asked who was in fault! I just want my schedule thing sent to me, how hard is that!! He then told me to hold the line as he wants to see who is available to help me - without muting the phone or putting me on hold this gentlemen proceeded to have a convo with someone by the name of Shariefa, going back and forth I could hear this gentleman asking her for assistance and her turning around and telling him the client needs to look online, he then came back to the phone and asked me for my name and number and Sharifa would call me back and hearing Sharifa say no in the back round!! Now I have been a member for a long while and the level of service is worse than it has ever been!! There is no function online to check which dates you are booked for (function taken away). Dealing with this company is an absolute NIGHTMARE!!

I signed up in 2017 and when signing up I remember dealing with a few ladies in the booking department, Wasilla, Natalie, Caitline and Felicia? What happened to them? myself and a lot of other people were a lot happier dealing with them as they use to help us and get the best customer service! They probably got sick of dealing with such an unorganized company!!