Owed debit order!!

I cancelled my contract late February and received a confirmation of cancellation on the 6 March from Dianne Summerton. I also followed this up with a call and was told my last Debit would be on the 25 March, that debit went off and i assumed i was officially done with Moimooi. I was then debited again on the 25 April, I contacted customer care and spoke to Shanice on the 21 May who then picked up my issue and said she has requested a refund on my behalf and it will take a few days for the refund to reflect in my account.

I am still waiting for my refund! The reason I cancelled this contract was because I could no longer afford this luxury, I did however say that when my financial status changes I would gladly join again. But I have made numerous requests, spoke to Kim and still waiting for a call back from Dianne.

Please can this issue please be resolved, as I desperately need my refund. This was the email i received:

Dear Razia MEMBERSHIP NUMBER:MAL0100

We are very disappointed to have received the request to cancel your membership with MoiMooi. There are a number of exciting benefits available to our members, with more being added in future.

Should you wish to reinstate your membership, please do not hesitate to contact us as we value you as a member and would love to have you back.

We hereby confirm that your membership with MoiMooi has been cancelled and no further deductions will be debited to your banking account.

We have Escalated your refund request to our Outsource Department to start the refund process.

Please do not hesitate to contact our offices on ********** should you have any further queries.