Not very Moimooi

I terminated from this service in January 2018, I was told everything was fine and terminated would be processed. 2 Payments would need to be debited for the month of Feb and March, which were not processed from my side. I thought debits were done so I was very confused when I was debited April, May. I tried to phone, countless emails asking why and to stop debiting me. I finally get hold of someone that explains to me it was because Feb and March didnt go off. I accepted it as they said it would be the last of my payments. I get terminated end of June again, furious at this stage, I email again- why am I still being debited??? "Oh Apparently, because of a payment in DECEMBER that didnt go off, they havent been able to process my termination so it is only still pending, so I still owe R1500 - because December payment as well as Feb and March. My account has still been open this entire time so the money I owe is for those months and not my arrears.

I am absolutely disgusted with this company and their customer service. I have been trying to terminate since JANUARY, it is JULY now. And now you tell me because of a december payment not going off they didnt close my account and they only decide to tell me now. It is unfair they expect the customer to pay for their downfall. I should not have to do this!