Not a pampering experience at all

So yesterday me and my husband went for our treatments, started with the couples hot stone massages...terrible experience; the massage room is in the ba*****t, it was cold and stuffy. The carpet is not clean, there's an aircon in the room that could've been switched on to get the room to a proper temperature but it was off (could've helped with the stuffiness also). The masseuses hands were cold and the worst part they aren't even great at massaging, it honestly felt like a massage at home from my husband after watching massaging videos on the internet. The working station that holds the oil and the hot stones was a bit further from the massage beds so they kept on making too many cross movements to and from. Also the door to the room is see through, the towels didn't smell clean either. There isn't any relaxation/ papering ambience in the room that is expected from any SPA, no scented candles, no regular spa aromas, no warmth (ambience nor temperature wise)

Then I continued to get a underarm and hollywood wax, as my husband waited for me in the waiting room (He ended up waiting in the car because it was actually cold inside and the car was parked in the sun and much warmer). The lady that did my waxing was very nice, very pleasant and made me feel comfortable; unfortunately her work wasn't quiet upto scratch so the experience was a little more painful than it should have due to her technique of reaping off the wax. But I think with more experience She will get there. The waxing station that holds the hot wax and other necessities were stationed at the opposite corner from the bed headrest, so she had to basically go across the room to get the wax onto the stick. I would suggest they get an electrical connection closer to the bed headrest for the working station or turn the beds around for convenience and practicality.

This was actually our second treatment, the first time I came with my husband for a couples facial. it was pampering, we enjoyed the foot and head rub we received during the facial, but the products that were used didn't seem to be right for our skin types. My husband and I both have quite oily but dry skin combination, which we indicated on our forms before the treatment. Unfortunately the treatment left our skins super dry and after a day or 2 our skins started breaking and flaking.

Overall I think the membership package is a great idea, but Moimooi has badly executed the idea, their spa venue in Parkhurst has a lot of work to be done before it can actually become a relaxation sanctuary that a spa is supposed to be.(They don't even have a board outside yet, so if its your first time there you will certainly look for it for a bit) I feel like they opened the spa too soon before they could get the venue ready to please customers. yesterday they were short of staff also, another lady sitting next to me mentioned that they got her booking mixed up. When we left, the receptionist wasn't even at the reception because she had to do some treatments. I happened to go into the toilet but sadly it was not clean.

I hope Moimooi would improve on the above listed issues because I love the concept of the membership but if it will not cater for the relaxation purposes that a spa should then I will cancel my membership, and I hope that I won't have to fight with them for cancellation if and when that time comes.