SK
Samiya K
1 reviews | Active since Mar 2018
04 Feb 2019, 13:00
Non existent customer service at Moi Mooi -- no consideration for the client -- *******
Went for a facial at Moi Mooi JNB, this was a trial to see if we liked the spa. Both my daughter and I had allergic reaction to the products that were used. Advised their accounts that i am cancelling due to this reason but to no avail. Have been charged and no response re the cancellation or the refund due. Very very very slack at customer service all round in this company
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MoiMooi's replyOfficial
04 Feb 2019, 14:10Dear Member,
We sincerely apologize for the allergic reaction to your treatments, this will be added to your profile, so as not to use the same products next time.
Our records indicate that your account is in arrears, this is the reason for the continued charges. Please contact our customer services team who will assist you in bringing your account up to date.
Yours Sincerely,
Customer Service Dept
We sincerely apologize for the allergic reaction to your treatments, this will be added to your profile, so as not to use the same products next time.
Our records indicate that your account is in arrears, this is the reason for the continued charges. Please contact our customer services team who will assist you in bringing your account up to date.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply04 Feb 2019, 14:10
Official
Dear Member,
We sincerely apologize for the allergic reaction to your treatments, this will be added to your profile, so as not to use the same products next time.
Our records indicate that your account is in arrears, this is the reason for the continued charges. Please contact our customer services team who will assist you in bringing your account up to date.
Yours Sincerely,
Customer Service Dept
We sincerely apologize for the allergic reaction to your treatments, this will be added to your profile, so as not to use the same products next time.
Our records indicate that your account is in arrears, this is the reason for the continued charges. Please contact our customer services team who will assist you in bringing your account up to date.
Yours Sincerely,
Customer Service Dept